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Assessment Task 1 Short Answer Coach Others In Job Skills Questions List five (5) ways you can develop rapport and be sensitive when communicating during a coaching session. Answer: Describe the meaning of open questioning and active listening techniques. For each, provide one (1) example of how they may be used when coaching. Term Definition Example Open questioning Active listening How would you determine the objectives and scope of coaching? Answer: What are five (5) indicators that show coaching is required in the workplace? Answer: How can you determine the steps and key points to cover in your coaching session? Answer: Complete the table below by describing each of the key principles of training and how they can be applied to coaching. Key principle Description of activity Explain Demonstrate Review Listen to staff member explanation Observe and evaluate staff member demonstration Provide feedback Explanation and demonstration of a task must be clear and simple during coaching. Provide three (3) tips for explaining a task and three (3) tips for demonstrating a task during coaching. Explanation: Demonstration: Allan has just started working as a barista in your restaurant. He is still perfecting his communication and coffee-making skills. How would you provide support, guidance and constructive feedback to Allan during and after coaching? Give two (2) examples for each. Assistance Examples (2 each) Support Guidance Feedback You are in the middle of a coaching session with Ellie, a team member. Ellie seems to be lost and doesn’t receive your main message. List three (3) possible reasons why Ellie hasn’t received the message. Answer: 10. Describe each of the following five (5) common causes of performance problems or difficulties during or after coaching and the rectification actions you could take. Cause Description Rectification Shyness or lack of confidence Breakdown in communication Language or cultural barriers Insufficient opportunity to practise Inappropriate circumstances for coaching