refusal letter

you will write a letter to refuse a customer’s request. Completing this letter will further expand your understanding of the purpose and usage of a business letter, including the elements of an effective letter, characteristics of negative messages, and the most appropriate way to deliver bad news in a letter.


  1. If you haven’t already, complete the Writing Workshop: Refusal Letter (Assigned Readings & Preparation Activities).
  2. Read scenario 7.6, Request Refusal: No Favors for Jamba Juice, in the Activities and Cases section at the end of Chapter 7 in your text.
  3. In a Word document, write a refusal letter to Jamba Juice, as outlined in the Your Task section of the activity in your text.

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