The assessment must be written using an industry standard software package…

Instructions (for assessments not embedded within the LMS)

  • The assessment must be written using an industry standard software package such as Microsoft Word, Excel, PowerPoint, etc.
  • Name the file using the assessment task number and then save your file.
  • Ensure your submission identifies the unit code and title, the assessment task number and the name of the assessment at the top of the page. Alternatively, you may place this information in the document header.
  • Add your name and student number to the header or footer on every page.
  • On completion, submit your assessment to your assessor via the LMS.
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Assessment D – Project Instructions (for assessments not embedded within the LMS) The assessment must be written using an industry standard software package such as Microsoft Word, Excel, PowerPoint, etc. Name the file using the assessment task number and then save your file. Ensure your submission identifies the unit code and title, the assessment task number and the name of the assessment at the top of the page. Alternatively, you may place this information in the document header. Add your name and student number to the header or footer on every page. On completion, submit your assessment to your assessor via the LMS. Learner assessment guide and evidence This assessment requires you to develop quality customer service practices, manage the delivery of quality service and monitor and adjust customer service. You are required to do the following. Read the project scope. Complete all tasks. Answer all the questions. There are five tasks in this project: Task 1: Develop customer service procedures Task 2: Staff meeting agenda Task 3: Question and answer Task 4: Monitor customer service practices Task 5: Question and answer Task 1: Develop customer service procedures You are to complete a research project using your workplace or a simulated environment. If you have a favourite restaurant, café or travel agency, etc., you regularly visit you may wish to invite them to participate in this task. If so, you are required to discuss this with your assessor and then obtain permission from the organisation before undertaking the task. You are to provide information about the organisation and develop new customer service practices using the template provided. You are required to complete these tasks. Provide a brief outline of the organisation, the services it provides customers and its overall current business performance. Outline the customer service evaluation processes used in the organisation. List your customer’s needs and expectations. Review any…

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