Unit 1 Assignment

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Unit 1 Assignment: Customer Service

Instructions Summary: Click on the Rubric for full details.

Locate an article on best practices in food service industry customer service on the Internet.

After reading the article, consider what the article is suggesting managers do to ensure effective customer service, and then answer the following:

  • What skills and knowledge would you have to teach a restaurant service employee so that they would measure up to the suggested customer service best practices?
  • Explain the process the author suggests and why. (cite resources)
  • View the APA Simply Stated guide before starting to write your paper. Cite the website for your article.

Your response should be in the form of a one–two page APA formatted paper in your own words submitted


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