The Importance of Public Reporting

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The purpose of this assignment is to examine how publicly reported data influence internal quality improvement initiatives.

Identify a specific health care organization of your choice. Review its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Hospital Acquired Infections (HAIs) reports.

In a 1,250-1,500-word paper, discuss your findings on the HCAHPS scores and HAIs for the health care organization you selected. Include the following in your paper:

Describe the health care organization you have selected.

Discuss the role of HCAHPS and HAIs in creating quality indicators and how they contribute to the quality improvement process.

  1. Discuss how the HCAHPS and HAIs data of your selected organization compare to national benchmarks.
  2. Discuss the role of consumer satisfaction in quality improvement.  
  3. Describe the intent and outcomes of public reporting.
  4. Discuss what actions leadership could take at your selected organization based on the reported HCAHPS and HAIs data.
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