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Module 2 Discussion Board The following chart summarizes the complaints received at a catalogue sales call centre by day of the week. The chart shows percentages for each day. The complaints are classified as related to delivery (the order has not arrived), fulfilment (an item was missing from an order or not what was ordered), size (an item did not fit), and damage. Discuss: (a) Is the day of the week associated with the nature of the complaint? Explain why you think that these variables are or are not associated. (b) What supplemental information that is not shown by the chart is important to managers in charge of dealing with complaints? Assignment Specifications Please remember to use referencing APA style for your findings. Recommended Research Materials Below are suggested research websites to review during this course and the program to gather academic research materials: Wall Street Journal New York Times APA Style Guide Encyclopedia of Leadership Harvard Business Review Magazine Leader to Leader Leadership in Action Leadership Quarterly Eric database Google Scholar