Service Operations Management Overview

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Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar.

Develop a central theme for your paper around service operations. Include the following in the paper:

  • What is the service that is provided?
  • What is your perception of how the service is delivered and the operations behind it?
  • In your opinion, how might they improve the service or the operations behind it?
  • Define three types of service operations discussed in the reading. Compare and contrast them.
  • Does your organization provide all three types, two or just one? Give details to support your answer.

Format your paper consistent with APA guidelines.

Use at least 2 academic references

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