Select a multinational organisation in which you can find information available online, for example, one of the Fortune 500 or FTSE 100.

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Select a multinational organisation in which you can find information available online, for
example, one of the Fortune 500 or FTSE 100.

Module Systems and Operations Management
Systems and Operations Management Assignment
Assignment Type Coursework Report
Word Limit 3,500-4,000
Weighting 100%
Plagiarism When submitting work for assessment, students should be aware of
the LSBF guidance and regulations concerning plagiarism. All submissions
should be your own original work.
You must submit an electronic copy of your work. Your submission
will be electronically checked.
Referencing &
The Harvard Referencing System must be used. The Wikipedia website
must not be referenced in your work.
You are allowed to upload only ONE attachment (e.g. an Excel sheet) in
addition to your original assignment, unless there is a requirement for
more than one document in the assignment brief.
You must upload your assignment in PDF or Word document format. Your
paper will not be graded if it is submitted in any other format.
If you submit your assignment as a PDF or Word version, please include
the exact word count of the assignment on the title page.
On successful completion of this assignment, you will be able to:
1. Critically appraise how operations and information systems
contribute to an organisation’s competitiveness and strategic
2. Evaluate the relevance of the ‘competitive advantage vs. necessary
cost’ debate.
3. Combine and evaluate complex IT related issues Assess the
contribution of IT to systems and operations management.
4. Establish and implement effective operational decisions, with
particular reference to change management.
5. Critically assess the functionality of organisations from systems,
information, and business process perspectives.
Grading Criteria Postgraduate Grading Criteria for this assignment is available at the end of
this document.
Your Task Case study:
Select a multinational organisation in which you can find information available online, for
example, one of the Fortune 500 or FTSE 100. Then, write a report that covers the following:
1. An analysis of the organisation’s operations strategy, including its strategic approach and the
impact of the operations management of the selected organisation on the triple bottom line. (20
Marks) [LO1]
2. A critical reflection on the drivers behind competitive advantage and an analysis on the
contribution of process design and supply chain configuration in providing cost advantages. (20
Marks) [LO2]
3. An evaluation of the benefits and drawbacks of the utilised IT, software, and information
systems in the management of operations. (20 Marks) [LO3]
4. An analysis of the utilised methods to monitor and control quality, and a conclusive statement
on the functionality of the organisation in regard to systems, information, and processes. (20
Marks) [LO4, LO5]
5. Innovative recommendations to improve the operations of the selected organisation. This
includes recommendations to improve structural issues that cover facilities, capacity, process
design and technology, and supply networks, as well as infrastructural issues that include
planning and control and management of resources. Note: your answer needs to cover issues
that need improvement only, not all of the listed issues. (20 Marks) [LO2, LO3, LO4, LO5]
Further Guidelines Please read all questions and information provided carefully. Answers should
be an appropriate length, keeping in mind the question requirements and total
word count allowance.
Tutors will cease reading and grading assessments at the point that the
assigned word count has been exceeded by more than 10%. Any content
appearing after the word count has been exceeded will not be graded. If
students submit less than the suggested word count (in excess of 10% less),
grading will be undertaken on the basis of quality and assessment criteria. In
all likelihood, such assignments will lack some components or will not cover
issues sufficiently, so reduced grades can be expected.
Word count includes all materials after the Title Page and/or Table of
Contents and before References and/or Bibliography and/or Appendices. All
materials includes tables, charts, illustrations, screen shots, photographs,
Appendices should be kept to a minimum, and should only contain reference
materials that illustrate and support arguments presented in the in the main
body. Any other materials included in appendices, except where specifically
requested in the coursework instructions, will not be marked.
Students are responsible for including the word count on the title page of
their submissions. Those who do not include word count or who state the
incorrect number of words may be penalised.
In addition, your assignm ent should demonstrate the following qualities:
A critical appreciation of relevant literature and its use to support your
argument, substantiate calculations, and address other aspects of the
Taking ownership of the content, being prepared to debate and argue a
personal position, and providing evidence of evaluative skills. A submission
made up of extracts from published sources which is descriptive or simply
theoretical regurgitation is not acceptable. Your submission must have
interpretation and consideration of the challenges and issues of applying
theory to practice.
Logical flow of ideas and treatment; appropriate selection of real-world
factors related to the companies under scrutiny.
Evidence of additional personal research, and the ability to analyse material
from a variety of appropriate, relevant perspectives.
Presentation, structure, appropriateness of methodology, breaking into
section headings/subheadings, tidiness.
Marks will be awarded for proper referencing and originality of work. Also
note that plagiarism is a serious offence and your submission will be
electronically checked.
Your report must be handed in electronically no later than the given date
of submission.
Grading Criteria
70%+ (Distinction) 60-69% (Merit) 50-59% (Pass) 0-49% (Fail)
Generic Comprehensive and Well structured report Good report in most Very poor report which
skills: communication correctly structured which follows aspects but suffers is incorrectly structured
and presentation. assessment. Style of appropriate format but from variations in and contains major
writing is very fluent some aspects of quality and the layout errors and omissions.
and develops a layout and referencing contains some Style of writing is
coherent and logical could be improved. inadequacies. Style of descriptive, lacks
argument. Excellent Style of writing is fairly writing is satisfactory. coherence and fluency.
referencing. fluent. Good Referencing needs Poor referencing.
referencing. improving.
Knowledge & Demonstrates Wide range of Good range of Very poor range of
Understanding excellent knowledge knowledge knowledge knowledge, research
of theory and provides demonstrated and demonstrated but with and interpretation of
critical theoretical evidence of good some room for information that is
underpinning. Very understanding of the improvement. Some subjective and lacks
good interpretations topic. understanding conceptual
and summarising of Ability to interpret and displayed of the coherence. There is no
main themes. summarise topic. clear identification,
succinctly. Summary and understanding or
interpretation are interpretation of main
satisfactory. themes.
Analysis Excellent use of Very good use of the Use of theory and Very poor use of theory
theoretical and theoretical and concepts limited in and very little
conceptual models to conceptual models scope and depth but application of core
guide analysis linked with good critical relevant. Application concepts.
with a critical discussion. Has could be improved and Very little or limited
discussion of main applied a range of there is a tendency analysis and evaluation
themes. analytical skills with towards description in relation to
Has demonstrated an greater independence rather than application fundamental principles
ability to discriminate and understanding of of concepts. and concepts.
in the use of more more abstract data or
abstract concepts and concepts.
Synthesis/ Creativity/ Logical presentation of Very good account of Good account of main Very poor account of
Application themes with main themes with themes with some main themes with little
appropriate examples sound application. attempt at application. or no application. No
being demonstrated. Good attempt at Limited links between models
Very good applying models to the evidence of and argument.
demonstration of argument. Fairly good synthesis.
synthesis. Models attempt at
have been clearly synthesising the
applied to the salient points.
Evaluation Shows clear evidence Shows evidence of Shows some evidence Shows little or no
of in-depth critical critical reflection and of critical reflection but evidence of critical
reflection and evaluation and a fairly could have been reflection and needs to
evaluation of the cohesive defence of developed. be much more
argument by providing the argument developed. There is no
a robust defence of defence of the opinions
the opinions presented.
presented in the

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