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Assignment Details: You are a Customer Service Consultant with expertise in helping companies to retain customers and improve service policies and actions. Select a professional name for your consulting business. Your company has been hired to evaluate the Customer Relationship Management Program for a client (an organization of your choice).
Part 3- In a minimum of 2 pages:
- Discuss the Customer Relationship Management (CRM) program the company has in place.
- Make recommendations for a service recovery plan, which should include a minimum of 3 improvements to the Customer Relationship Management (CRM) program.
- Write a conclusion.