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While surfing the Internet, you encounter this note posted in your favorite discussion group: “Help! I have just been assigned to head a new product design team at my company. The division manager has high expectations for the team and me, but I have been a technical design engineer for four years since graduating from college. I have never ‘managed’ anyone, let alone led a team. The manager keeps talking about her confidence that I will create a ‘high-performance team.’ Does anyone out there have any tips to help me master this challenge? Help! [signed] Galahad.” As a good citizen of the Internet, you decide to answer. What message will you send out?