You are required to respond to the questions below by developing two reflective learning log
entries. For both parts of the learning log you will write 400-500 words critically reflecting on what
you have learned from the subject materials up until that point, and how this relates to professional
practice. Your learning log must respond to the following questions:
Part A: The critical incident (to be completed for classes in week 3)
Ø Describe an experience or ‘critical incident’ you have experienced or witnessed in a workbased setting, involving an aspect of poor communication. You may draw on experiences
you have had as an employee, as a customer or simply as an observer of organisational life.
How did you feel about the incident? Given your insights from the subject’s learning
materials – why was the communication so poor and how could it have been improved?
Part B: Your business communication skills (to be completed prior to submission in week 6)
Ø In engaging with the subject’s learning materials, what insights did you gain for the
development of your own interpersonal communication skills in work-based settings? How
can these insights inform the way you communicate with people in the future?