When should you use an indirect approach in delivering a negative news message? Explain your answer…

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1. When should you use an indirect approach in delivering a negative news message? Explain your answer to the class.

2. Ask five friends which they would prefer: negative news in a direct or indirect format? Why? Discuss your results with a classmate.

3. Sales have decreased for two consecutive quarters at your business. You have been instructed to inform your sales team that their hours, and base pay, will be reduced by 20 percent. While you may have a few members of your sales team that are underperforming, you want to retain the entire team. Write a negative news message in a direct or indirect approach informing your sales team of the news.

4. You have observed and documented an employee being late and taking long breaks for the past two weeks. Write out a brief summary of the conversation you need to have. You may be assigned to another classmate for a role-playing exercise. Share and compare with your classmates.

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