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Discussion: Control—Successful Implementation and Close Out of the DMAIC Process
First, read Chapter 10 in The Essential Workplace Conflict Handbook. Additionally, read the CONTROL Supplementary Document as well as CONTROL: The Final Phase of a DMAIC Project.Address the following:
- Can you find any limitations to your Control phase that should be addressed? What are they specifically?
- What might you need to do to ensure that the process owners in the organization will accept your Control measures?
- How will the Control phase learning apply to your organization’s specific conflict or to the Garden Depot case study?