Discussion: Control Phase, Part One—Mitigating Unwanted Consequences First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document. Addres

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Discussion: Control Phase, Part One—Mitigating Unwanted Consequences

First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document.

Address the following:

  • How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?
  • In what way might you need to dig more deeply into implementing specific Control elements for unwanted consequences?
  • What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
  • How will you apply your understanding of Control to Garden Depot case study?
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