DeVry University Virginia Mason Medical Center Case Study Analysis

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  read and analyze a Case Study about a major project to transform safety, quality of care, and the patient experience at the Virginia Mason Medical Center in Seattle, Washington. Dr. Gary Kaplan, the CEO of Virginia Mason, led the implementation of the new management system, which was based on the Toyota Production System (TPS) – Lean model. The new system was named the Virginia Mason Production System (VMPS).

In your paper, you will evaluate and analyze the challenges faced by Virginia Mason, assess the advantages and disadvantages of the new approach, and describe the impact of VMPS on patient services and the patient experience at Virginia Mason.


Write a paper that analyzes the Virginia Mason Case Study. Be sure to answer the questions below in your paper:

1. Describe two key challenges Dr. Kaplan faced in implementing VMPS at Virginia Mason. Name two actions taken to overcome those challenges and implement the new system.

2. Articulate the value proposition guiding the decision to implement VMPS. Describe at least two ways in which this approach adds value to patient services. Be specific with your examples and justify your choices.

3. Identify and describe an unintended consequence of this effort – i.e., an outcome that was not intended or foreseen. Was this consequence positive or negative?

4. In what ways was the new management system designed to improve the patient experience? How far was VMPS successful in achieving this goal?

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