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First, read the assigned chapters and view the additional resources for this module. Then perform an internet search on conflict management resolution plans or protocols.
In your post, describe a conflict that you have experienced in a professional setting, either past or present. Briefly explain what the causes of conflict were, how the conflict was resolved (if at all), and then refer to one of the conflict management resolution plans that you researched that could have been effectively applied.
In response to two of your classmates, propose an alternative plan that could have worked in that situation, describing why you believe it would have been effective.