Critical Thinking Assignment: Comcast Case Study

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This assignment asks you to think critically about strategic and organizational issues that affect Comcast. Start by reading this article https://hbr.org/2014/07/how-comcast-sets-its-customer-service-reps-up-to-fail to understand an overview of the situation. Some of the questions within the assignment will ask you to read specific additional materials, and you may find that you need information beyond that provided to answer the questions.

Your answers should be in the form of paragraphs, and the assignment should not exceed 5 typed, double-spaced pages (excluding references section). You are expected to cite the provided materials and any additional information you seek appropriately within the body of your paper (in-text citations) and provide a references section (bibliography) at the end. All papers will be run through the TurnItIn plagiarism checker, so take extra care to be sure you’re citing quotes appropriately.

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