Complete 11 pages APA formatted article: The Service Quality in Bunzl Limited from the Customers’ Perspective.

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Complete 11 pages APA formatted article: The Service Quality in Bunzl Limited from the Customers’ Perspective. It opens up a battle of supremacy between the workers’ union and the management. Watsons also has unnecessarily huge number of managers (actually 40) when the total workforce is just 200. It is impractical to have such a small company having 20 percent of the workforce at the management level. This means there is too much control and pressure towards the ordinary workers. As suggested, Managing Director Gordon Watson operates in a hands-off style where he rarely ventures in the shop-floor. It seems he has added many boxes in the chart so as to be left with little work to do. Organisational design is almost synonymous to organisational architecture. This architecture is designed to enable the company to realise its objectives as outlined in both its mission and vision. It acts as the basic infrastructure that supports all business processes and it should enable the company to take advantage of its core qualities (Triplett 2007). Watsons fails hugely also in this respect owing to the fact that it operates without a concrete mission or vision. H&amp.M Consulting is depicted as a successful company that has changed with the changing business environment by adopting better organisational structure and design. Considering its large global presence in 120 countries, the company has to have a reliable and practical organisation design and structure. Unlike Watsons, H&amp.M Consulting has more than 13,000 workers meaning that handling all of them is a daunting and tricky task. For this company to be as successful as it is today, it has employed a networked structure with project teams.

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