Communication between departments is an ever-changing work process. Managing the communication… 1 answer below »

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CHAPTER ONE

Communication between departments is an ever-changing work process. Managing the communication between departments is what creates the most everlasting change across the healthcare environment. The main issue that will be reviewed across this work is the idea that workplace trauma occurs to clinicians every day in the healthcare environment. How the communication about potential dangers to the staff in the clinical environment will be addressed as well as potential effective changes that could increase the mental and physical well-being to the clinician. There is very little communication when there is a violent patient or potentially violent patient being treated by clinicians across multiple departments in emergency medicine. The overriding research question is as follows: How to increase interdepartmental communication in respect to work place safety in trauma situations.

Topic Overview/Background

Within the current body of knowledge; the reaction and long-lasting effects of work place trauma, the current process for communication between departments, as well as how change management can be applied to creating long lasting change. It is known that these issues exist in medicine today and that to increase the health and safety of the population; changing the way departments communicate is key.

When an engaged department is communicating effectively this creates an environment that is safer for the staff which decreases work place trauma and thus reduces workman’s compensation claims. A happier and safer department creates teams that provider better patient care, this increases patient care scores and that creates better revenue from Medicaid and Medicare plans (Rajpal, Peruchi, & Sawhney, 2013).

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