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An evaluation on dealing with guest complaints and its effect on hotel image: A case study of Fairmont Peace Hotel Shanghai.
a Hospitality dessertation proposal. Please finish my dessertation proposal with my own topic,aim and objectives please. I will upload two proposal guidelines for you and three proposal examples
and one proposal form .Please try you best to finish it with the best quality and at the end please fill in everything into proposal form like examples. If you have any question or need more
information, please let me know.
Topic: An evaluation on dealing with guest complaints and its effect on hotel image: A case study of Fairmont Peace Hotel Shanghai.
Aim: This study aims to guest complaints as a reputation and its influence on hotel images management in Fairmont Peace Hotel Shanghai.
1) To recognizing the impact on the different guest complaints and its influence on hotel images management in Fairmont Peace Hotel Shanghai.
2) To identify the hotel processes and methods of handling guest complaints.
3) To find out the guests’ feedback on the outcome of the complaint.
4) To conclude and provide recommendations on how to correctly handle guest complaints in order to protect and even increase the hotel images.